1. Application Process

Submit Your Application:

Start at our [Apply Now] and complete the brief application form where you’ll provide basic information, employment history, and your qualifications. It also helps us know more about you and reasons that would make you be part of our telecalling team.

Application Review:

Please be assured that our recruitment team will review your application within 2–3 business days. If your profile fits the bill we will be contacting you to continue with the process.

Initial Interview:

After the chat you will be offered a 10-minute online survey for you to provide an insight about your past working experience and any questions you may wish to ask about the position and what will be expected of you.

2. Onboarding and Training

Orientation:

After choosing your specialized academy, you will attend the orientation session that will introduce you to our company and explain what we do and how you fit into that picture.

Training Program:

As an initial guide, we provide training on telecalling etiquette, communication skills and our systems and tools that we use at the workplace. Training for Tokens occurs online and can take up to 3-5 days depending on the position description.

Product/Service Knowledge:

To enable you arm yourself sufficiently to handle the kles in customer questions and inquiries, we shall give out elaborate information about our products or services.

3. Establishment Of Your Workplace

Basic Requirements:

Home based work dispositions involve a quite environment, having a computer or laptop and good internet connectivity with minimum download speed of [recommended download speed for example 10Mbps].

Access to Tools:

We’ll equip you with all the tools and software you may need, from CRM (Customer Relation Management) software, call software, and chat software so that you can easily communicate with clients and colleagues.

System Test:

From the beginning, we complete a brief system check to verify that your environment can support our platforms and is prepared for use throughout the day.

4. Daily Workflow

Flexible Hours:

Many of the telecalling positions come with shift flexibility, meaning that you can select your working hours-however, you would have to hit a daily or weekly sales figure.

Assigned Tasks:

Every day, you will be given the list of tasks with calls or follow-up tasks, that can be tracked and managed through our system.

Ongoing Support:

Our support team works while you work, and they are in touch with you all through your shift in case of any issues, questions from customers, or extra support.

5. Feedback and Growth

Regular Feedback:

We also support the concept of the process improvement. You will be given performance reports from time to time and you can always have a one on one with your manager on how best you fit in the company and the areas where you may need to improve.

Opportunities for Advancement:

Our organization also provides career advancement to members of team you will be joining. Members in high-performing teams can be rewarded by being upgraded to team leaders, receiving bonuses or by assuming other positions in the organization.